FAQs & Help Center

FREQUENTLY ASKED QUESTIONS

Q: Is your hair 100% Human Hair?

Yes. All Sophie's Hair units, bundles, and frontals are 100% Virgin Human Hair with full cuticles intact.

Q: Can I bleach or dye the hair?

Yes. Our virgin hair can be dyed, lifted, and bleached up to #613 blonde while maintaining soft elasticity.

Q: How long do your wigs last?

With proper care using sulfate-free shampoos and regular hydration, our wigs last 3+ years.

Q: How do I pay using M-Pesa?

At checkout, select M-Pesa as your payment method, enter your phone number, and you will receive a prompt on your phone to enter your M-Pesa PIN.

Q: How do I contact official customer support?

  • WhatsApp Official: +254 143 852 628

  • Email: support@sophieshairshop.co.ke

  • Working Hours: Monday – Saturday: 9:30 AM – 6:30 PM EAT

  • 01

    Washing & Deep Hydration

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    Wash your 100% human hair unit using lukewarm water and sulfate-free shampoo. Soak in a rich moisture mask for 20 minutes to maintain silky texture, natural shine, and bounce.

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  • 02

    HD Lace Care & Clean Removal

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    Never force or pull bonded lace. Apply an alcohol-free melting remover to gently dissolve adhesive, preserving both your natural edges and the invisible HD lace grid for repeat installs.

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  • 03

    Heat Protection & Night Storage

    Glueless Wigs

    Always apply a heat protectant spray before thermal styling (up to 180°C). At night, store your wig on a mannequin stand or enclose it in a satin bonnet to eliminate friction and tangling.

    Glueless Wigs

STEP-BY-STEP WIG CARE

The Ultimate Hair Longevity Masterclass

Learn how to properly detangle, wash, condition, and restore your Sophie's Hair units so they retain their natural luster and last for over 3 years.

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