Terms of service

Terms of Service

Overview
This website is operated by Sophie's Hair, operated by Vivtress Commerce Company Limited. By accessing our website or placing an order, you agree to these Terms of Service and to our posted policies.

Products and Product Information
We aim to present product descriptions, photographs, colours, and availability accurately. Colours and appearance may vary due to device displays and individual variation in hair products. Product availability and prices may change without notice.

Orders and Payment
An order is an offer to purchase and is accepted only when we confirm it. We may refuse, limit, or cancel an order where reasonably necessary, including when product availability, pricing, payment, address, or suspected fraud requires review. If we cancel an accepted order, we will contact you using the details provided at checkout.

Shipping, Returns, and Refunds
Shipping is subject to our Shipping Policy. Returns, exchanges, cancellations, and refunds are subject to our Returns and Refunds Policy. Please review those policies before placing an order.

Customer Information
You agree to provide accurate and current contact, billing, and delivery information. You are responsible for keeping your account and order information up to date.

Intellectual Property
All content on this website, including text, images, branding, graphics, and product presentation, is owned by or used with permission by Sophie's Hair or its licensors. It may not be copied, reproduced, or used for commercial purposes without prior written permission.

Acceptable Use
You may not use the website for unlawful, fraudulent, abusive, or unauthorised purposes, or interfere with the website's security or operation.

Changes to These Terms
We may update these Terms of Service from time to time. The version published on this website applies to use of the website after the update date.

Contact
For questions about these Terms or an order, contact us at aligraceads@gmail.com.